Blog
From Omnichannel to Optichannel. Context that chooses the right channel
Why the next frontier of Customer Experience isn't being present everywhere, but choosing precisely where and how to respond
We Need to Talk
The best stories start with great conversations. Automate them with your AI agents
Manage complex tasks
Transfer chats to human operators
Choose your communication style
Configure company policies
Monitor conversations
The conversational AI platform designed for businesses with high contact volumes. A multi-agent architecture that automates up to 90% of first-level inquiries, performs complex tasks, learns from interactions, and speaks in your brand’s voice
Multi-agent architecture. Specialization, orchestration, control
Our architecture coordinates multiple specialized Agents. Each Agent manages a specific domain, while an orchestration layer determines which Agent intervenes, when, and how. The result is automated end-to-end processes with full traceability for every decision
Agents that learn from conversations
Our AI Agents are not static. Every interaction becomes a learning opportunity. The system identifies gaps, suggests improvements, and evolves the knowledge base. This is how we break through the automation plateau and move from 70% to 90% without having to rewrite workflows from scratch. This is what we call Self-improving Agents
Full channel freedom, zero friction
Our AI Agents deploy effortlessly across any touchpoint, from the phone contact center to web live chats, from WhatsApp to voice assistants
Seamless integration into your existing tech stacks, built for tomorrow’s standards
Our platform connects to your existing systems - CRM, ERP, ticketing, analytics tools - via native connectors and supports the Model Context Protocol (MCP), the emerging standard - introduced by Anthropic - for interoperability between AI Agents and enterprise applications. Automate workflows without rewriting your infrastructure
Voice integration
Natural-sounding voice, low latency, full control
Our AI Agents speak on the phone just like they would in a contact center. Natural-sounding voice, real-time understanding, IVR management, and voice assistants. All of this is made possible by a proprietary Voice Router that orchestrates speech recognition, language models, and synthesis with the low latency required for a natural and empathetic conversation
Stories
Stories of scalability, automation, and real impact
Discover how we support complex organizations in automating millions of interactions, improving operational efficiency and customer experience, with full compliance
“The main results were three. The first is that we improved our service to customers. The second is that we have reduced the pressure on our customer care. The third is that we are extremely adaptable to the circumstances that may occur in our daily routine.”
“By partnering with indigo.ai, we have transformed our relationship with our dealer network, creating a direct and proactive communication channel”
"With Fortuny, we drastically reduced the number of incoming tickets to our team, becoming more efficient and quicker in handling all the requests"
" indigo.ai is not only a company that develops technology but also accompanies you in making your most ambitious ideas a reality"
From Vision to Practice. Strategic Resources on AI Agents
Blog
Time-to-value and the maturation of AI Agents. From the release cycle to a curve that keeps climbing
How a structured release cycle for an AI Agent system is built, how broad scopes are managed, and how maturation is governed once the system is live
Blog
Measuring Customer Service automation. Deflection, resolution, and the number that matters
The automation rate is the metric used to sum up the value of an AI Agent system. It is a credible figure only when its definition is known, what it measures, on which requests, and with what method
About us
Founded in 2016 by a group of innovators to transform the way companies communicate with their customers, indigo.ai has evolved from an ambitious vision into a solid reality, alongside large companies. With a team of over 40 professionals, we work every day with companies in complex, contact-intensive sectors to improve operational efficiency and customer experience
And many more 👯
More time for your team, faster answers for your customers
See how our AI Agents take work off your team, cut response times and raise customer satisfaction, delivering a consistent experience across every channel. Built for companies with complex infrastructure and high volumes
