AI Agents that handle questions and help close carts
Handle orders, returns, and refunds precisely. Automate follow-ups after leads to boost conversions and average order value
When you sell a lot, support and recontact must scale as well
Waiting times weighing on NPS and SLA
Sudden waves related to Black Friday, Christmas and other promotion periods
Thousands of similar requests
Same questions over and over - orders, refunds, discounts, codes
Abandoned carts
If you don’t follow up with interested users quickly, conversions stall
Data spread across multiple systems
Your team scrambles across portals, ERPs and Excel. Info is everywhere
High operating costs
You need a method that scales so you can keep up with demand
Regulatory and transparency obligations
Every reply has to be easy to trace and fully compliant
One platform, a multi-agent architecture, the entire automated e-commerce funnel
Not a single all-purpose Agent, but multiple specialized AI Agents working together. One recovers abandoned carts and qualifies leads, another handles orders, tracking, returns, and refunds, and yet another initiates upsell and cross-sell conversations with the most engaged customers. All coordinated, all traceable, all aligned with the brand’s tone
Tech built for high-volume e-commerce that plays by the rules
Multi-agent architecture
Multiple specialized Agents for each stage of the funnel - abandoned cart recovery, orders, returns, post-sales, and upsells - orchestrated from a central hub. They manage end-to-end processes without requiring a separate Agent for each scenario
Proprietary Voice Router
End-to-end call management with natural-sounding, low-latency voice. A proprietary technology that brings voice capabilities to e-commerce, where the ability to reach a customer promptly is critical
Integrated Compliance
GDPR-ready, AI Act-ready. Comprehensive logs for every interaction, escalation management, configurable fallbacks, and governance distributed across roles and permissions - essential when working with purchase data, payments, and right of withdrawal
Integration with your tech stack
Connectors for e-commerce CMS platforms (Magento, Shopify, Salesforce Commerce), CRMs, OMS systems, order management systems, and help desks. Support for MCP - introduced by Anthropic - to ensure interoperability even with emerging standards
Continuous learning
Agents are not static. They analyze conversations, identify gaps in the knowledge base, and suggest improvements. This is how our Self-improving Agents keep pace with your business
Find out how much you could automate your processes
Request a demo. We’ll show you how to ramp up your team’s efficiency and supercharge your sales funnel - smoothly and without delay
FAQs
Yes. It is compatible with e-commerce CMSs such as Magento, Shopify, Salesforce Commerce, to name a few
Yes. AI Agents can manage multilingual and customized flows for different markets
They can securely access order, payment, open ticket and CRM data via APIs
Yes. Every interaction is traceable, auditable, and compliant with Italian and European regulations, including the AI Act. Our architecture includes comprehensive logs, human oversight in the event of critical issues, and governance based on roles and permissions - a particularly important requirement when handling purchase data, payments, returns, and right of withdrawal
Yes. We call them Self-improving Agents. Every conversation is analyzed to identify gaps in the knowledge base, misunderstandings, and new scenarios, which is particularly useful when product catalogs, new product launches, discount codes, or promotional campaigns change. The system suggests improvements, and your team decides which ones to approve and implement