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May 25, 2025
Artificial Intelligence and Voice
Artificial Intelligence and vocal approach to customer service. Find out why AI and voice connection is critical in enterprise business digitalization.
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April 24, 2025
AI & Customer Engagement
Learn how AI Agents help companies increase customer engagement and retention through conversational AI.
April 10, 2025
LLMs effectiveness
Key approaches and the Chatbot Arena Italia benchmark
March 20, 2025
AI Marketing
Marketing & Artificial Intelligence. How AI is revolutionizing marketing and transforming customer experience.
March 6, 2025
AI & E-commerce
E-commerce and Artificiale Intelligence in online shopping: how AI is trasforming the shopping experience
February 20, 2025
AI & Customer Experience
AI & Customer Experience. How to create memorable experiences with AI Agents
February 6, 2025
AI in the Utility Industry
How AI agents are transforming the Energy Sector across every channel. Find out more about AI in the Utility Industry in our last blog.
January 23, 2025
AI & Customer Experience
Retaining customers is often more cost-effective than acquiring new ones. Find out how to leverage AI for Customer Experience and Retention
January 9, 2025
AI 2025
Between integration and productivity: 2025 trends for the Artificial Intelligence of the future
December 19, 2024
AI & Business Digitalization
In a constantly evolving panorama, AI Agents are establishing themselves as essential players in Business Digitalization. Discover why.
December 5, 2024
AI & Human Interaction
Challenges and opportunities that lie ahead in the interaction between humans and Artificial Intelligence
November 21, 2024
Generative AI & Software
Future expectations and present opportunities
November 07, 2024
Generative AI vs Machine Learning
Understanding the differences and applications
October 24, 2024
AI & Democracy
Challenges, risks, and solutions for the future
October 17, 2024
Generative AI in Italy
Insights from our latest Masterclass
October 3, 2024
What is a Virtual Agent?
An In-Depth Guide to Virtual Agents and Their Benefits
September 19, 2024
Boosting Sales and Customer Engagement with Retail Chatbots
Discover how chatbots are revolutionizing the shopping experience and driving growth in the retail sector
September 5, 2024
Unlocking Insights with Chatbot Analytics: Metrics and Best Practices
Learn the key metrics to monitor when analyzing chatbots and AI agents
August 22, 2024
Enhancing Customer Service with AI-Powered Chatbots
Optimizing the customer experience with advanced virtual assistants and innovative AI solutions
August 8, 2024
How to Increase Your Shopify Conversion Rate: Tips and Best Practices
Unlock the Secrets to Transforming Your Shopify Store into a High-Converting Powerhouse
July 25, 2024
The Power of Conversational Marketing: Engaging Customers with AI
Revolutionizing Digital Interactions with AI-Driven Conversational Marketing
July 11, 2024
Conversational AI in Finance: Top Use Cases
Transforming Financial Services Through Conversational AI Technology
June 27, 2024
How to Leverage AI and Chatbots for Improved Customer Retention
Strategies and Best Practices to Enhance Customer Loyalty through AI-Driven Solutions
May 23, 2024
How to create a virtual assistant: critical questions to ask yourself
From understanding your users to defining the right performance indicators for your virtual assistant
May 10, 2024
From E-commerce to AI-commerce: exploring the future of Artificial Intelligence and online shopping
Innovative strategies and impact of AI in digital commerce
April 11, 2024
Generative AI Agents: what they are and how to build them
How to transform your customer service with a team of Generative Agents
March 28, 2024
Customer service language: what it is and why it is important
Elevating customer experience through a strategic customer service language
March, 14 2024
How to write prompts that work
Strategies and techniques to drive Generative AI toward amazing results
February 29, 2024
Privacy and Artificial Intelligence: balancing innovation and personal data protection
Current scenario and Italian and European regulations
February 15, 2024
AI in food & beverage: how Artificial Intelligence is revolutionizing the industry
From production optimization to the role of conversational AI for efficient and personalized customer experience
February 1, 2024
Artificial Intelligence in financial services and banking: navigating the digital transformation
How AI applications are revolutionizing the financial and banking landscape
January 18, 2024
Why e-commerce brands need chatbots and conversational AI
Boosting sales and improving customer service in e-commerce through chatbots and AI
December 21, 2023
Agent methodology: transforming business interactions with specialized agents
A new approach for creating an effective, intelligent, and empathetic virtual agent team to improve customer experience.
December 7, 2023
Chatbot pros and cons: the cons of traditional chatbots and the pros of the indigo.ai solution
The cons of traditional chatbots and the pros of the indigo.ai solution for modern organizations
November 23, 2023
How to build a chatbot persona and increase engagements
Practical advice on how to develop a unique chatbot that represents the brand and improves the overall customer experience
November 9, 2023
How generative AI is transforming customer service
In the constantly evolving world of customer service, Generative AI is redefining the rules of the game.
November 2, 2023
Conversational interfaces: what they are, how they work and benefits
From the different types of conversational interfaces to the future of those based on conversational AI
October 26, 2023
Cluster Analysis: What Is It and What Limits Does It Place on Conversational AI
From different methods to the relationship with AI
October 19, 2023
Chatbots aren't all the same! Types and examples.
From old support or skill chatbots to next-generation virtual assistants
March 3, 2023
GPT-4: what it is, features and how it works
The future of Human-Computer interactions is multimodal