Customer Service can’t wait any longer
Give your customers immediate, accurate and personalized support with our AI Agents that automate customer-care workflows - even in tightly regulated industries
When every request counts, speed is everything
Your customers expect quick, relevant responses 24/7. But for customer care teams, managing increasing volumes, complex requests and seasonal peaks is a constant challenge. With our AI Agents, you can intelligently automate conversations and processes
Self-serve the most frequent requests
Order tracking, case status, recurring FAQs, password resets. All handled directly by AI Agents, without opening a ticket
Reduce the workload on your team
Human agents step in only when truly needed, with the full context of the conversation already available
Improve service quality
Consistent responses, a consistent tone of voice, and zero wait times, even during seasonal peaks
What our AI Agents do for Customer Service
Multiple specialized Agents, a single architecture. To handle enterprise-level volumes without compromising on quality, voice, control, and compliance
They work together. Specialized Agents for each type of request collaborate seamlessly
They respond on every channel, including voice, thanks to a proprietary Voice Router. Chat, WhatsApp, email, apps, website, and phone
They access systems in real time. Connectors to CRM (Salesforce, HubSpot), ticketing systems (ServiceNow, Zendesk), ERP, and knowledge bases, with support for the MCP introduced by Anthropic
They learn from conversations, identify gaps, and suggest improvements. Every interaction feeds the system. We call them Self-improving Agents
They operate in full compliance. Comprehensive logs, escalation management, configurable fallbacks, and governance
A solution that adapts to your business
Each industry has its own challenges. Our AI Agents are built to meet them head on
Banking & Finance
Automate card, loan and mortgage applications
- Self-service for balances, cards, accounts, and case status, with human handover when needed
- Integration with core banking systems, CRM, and knowledge bases, even during peak volumes
- DORA, GDPR, and AI Act-ready
Insurance
Support for claims, renewals, complaints
- Assisted claims filing, renewal management, and case status tracking across all channels
- Integration with CRM, claims management systems, and customer portals
- IVASS-aligned, GDPR and AI Act-ready
Utilities & Smart Energy
Conversations about bills, connections, faults
- Self-service for bills, meter readings, account transfers, and fault reporting, even during billing peaks
- Integration with CRM, billing, and ticketing systems
- ARERA-aligned, GDPR and AI Act-ready
Welfare
Support for corporate clients, employees and merchants
- Dedicated experiences for employees, corporate clients, and merchants, with automatic segmentation
- Integration with employee portals, merchant platforms, and benefits management systems
- GDPR and AI Act-ready
Retail
After-sales support for installations, warranties and configurations
- Technical support for complex products, returns management, and warranty activation
- Integration with CRM, after-sales management systems, ticketing, and technical manuals
- GDPR and AI Act-ready
E-commerce
Self-service for orders, tracking, returns, and refunds
- 24/7 order management, shipment tracking, returns, and refunds, including via WhatsApp
- Integration with e-commerce CMS (Magento, Shopify, Salesforce Commerce), CRM, and OMS
- Multilingual, GDPR and AI Act-ready
Customer Service figures with our AI Agents
We have developed a virtual assistant integrated with the company's services, capable of providing detailed information on claims and, in expected cases, passing to the operator all the information already collected during the call
We developed a virtual assistant that guides users through all stages of care, simplifying interaction and gathering useful insights to improve the approach and customer experience
Ready to scale your Customer Service with AI Agents?
Request a demo and see how our solution can boost your support operations and KPIs
FAQ
Absolutely. They recognise user intent and, when needed, hand off to a human agent - complete with all the context
Yes. The Agents integrate easily with leading CRMs (Salesforce, HubSpot), ticketing systems (ServiceNow, Zendesk), ERPs, and knowledge bases, using connectors and support for MCP - introduced by Anthropic - to ensure interoperability with emerging standards
You control them yourself, thanks to a low-code platform with dynamic connectors
Yes. The platform is GDPR-ready and AI Act-ready. Every interaction is traceable, auditable, and compliant with Italian and European regulations. Our architecture includes comprehensive logs, human oversight in the event of critical issues, and governance based on roles and permissions - making it suitable for regulated sectors (Banking, Insurance, Utilities)
Yes. We call them Self-improving Agents. Every conversation is analyzed to identify gaps in the knowledge base, misunderstandings, and new scenarios, which is particularly useful when volumes increase, new recurring requests emerge, or management processes change. The system suggests improvements, and your team decides which ones to approve and roll out