One place to manage all your conversational AI data and chats—automize conversations, build AI, scale your project, unlock the treasure in your conversations, and everything in between.
Anyone can build a bot with Indigo.ai. Through our low-code
conversational AI platform, you can improve customer service
quality while also increasing productivity. Simply connect you
FAQ's, product descriptions, internal documentation or example conversations to create your AI. It is easy to update your
chatbot s content, connect to new channels, integrate new systems, and track KPIs without having any coding knowledge.
An advanced set of tools for text annotation, dataset augmentation, and natural language processing quality. Improving your AI model performance and customer experience begins with understanding and interacting with text. Build highly accurate ML models while maximizing operational efficiency and reducing costs.
Design context-driven conversations easily with Indigo.ai. With our drag-and-drop conversation builder, you can benefit from reusable components, robust conversation models, and more.
Language models, the newest advance in NLP, are the basis for our platform. We minimize the technical work associated with building your AI by using state of the art language models that focus on meaning, while letting you focus on the experience you want to create.
Our web chat was designed from scratch to ease communication between humans and artificial intelligence powered chatbots. It can be used on your website or in your mobile app. In return, your human customer experience team will gain new capabilities.
Any communication channel can be integrated into our platform: web, voice assistants, instant messaging, next-generation IVRs, apps, smartwatches. You will also be able to instantly reach your audience anywhere, as many languages are supported, including Italian, Spanish, French, German, Swedish, and more.
The better the data, the more performant the model. A better model will lead to a better customer experience. With better data, you can maximize the return on AI investment faster.
You can use our data augmentation tools to generate additional data using the data you already have. It means that it requires less data for your AI to understand you and your customers.
Through analyzing thousands of different projects, we take advantage of the shared knowledge that they generate. On our platform, every project helps the other, and you'll receive tips and suggestions on how to improve your current one.
Our suite of quality indicators will let you know when your artificial intelligence is ready for the production environment and what else needs to be done in order to make it more effective.
Using AI you can map out your customers needs to determine their true needs and what they are looking for. Get a real-time understanding of customers intentions, the extent to which you re fulfilling them, and those that can be easily automated. Make use of a precious and unexplored source of insights: your business conversations.
Once your AI project is live, it will empower you to obtain actionable first-party data about your customers. This is achieved by a set of tools and metrics that leverage other AI capabilities such as sentiment analysis or log clustering.
View your conversations from a bird s-eye view or dig into the details by exploring different products, features, or other keywords. Our AI automatically extracts these elements, and you can see how their popularity changes over time or how they affect customer satisfaction.
You can extract meaningful insights from your conversations. Aspects can range from specific products to features or whole categories. This allows businesses to automatically analyze massive amounts of data both in detail and in real-time.