Cut customer wait times. Boost your business’s conversions
Let AI Agents handle routine tasks - billing questions, outages - and follow up in real time with leads looking to switch providers or grab bonuses. Do it everywhere your customers reach you
You get millions of requests every year. Your team can’t manage them all on their own
Waiting times weighing on NPS and SLA
Long waits hurt your NPS and SLAs when billing periods trigger surges in service requests
Thousands of similar requests
Same questions over and over - meter readings, bonuses, billing issues
Leads slip away when you don’t respond fast enough
Just a few minutes can make the difference
Data spread across multiple systems
Info lives in portals, ERPs and Excel. Data’s scattered and your team wastes time
High operating costs
You need a scalable way to keep up with demand
Regulatory and transparency obligations
Every response needs to be auditable and compliant
One platform, a multi-agent architecture, dozens of automated utility processes
Not a single all-purpose Agent, but multiple specialized AI Agents working together. One handles requests regarding bills and meter readings, another manages account transfers and new service connections, and yet another qualifies leads from provider switches or promotional offers. All coordinated, all traceable, all in line with your commercial and regulatory policies
Our success stories
We developed a virtual assistant that guides users through all stages of care, simplifying interaction and gathering useful insights to improve the approach and customer experience
We have created a virtual assistant that can not only answer the main requests for assistance, but also inform about the free energy market and collect valuable data to customize offers
Technology that speaks the language of energy. And respects the rules
Multi-agent architecture
Multiple specialized Agents for each domain - bills, contracts, service outages - orchestrated by a central layer. They manage end-to-end processes without requiring a separate Agent for each scenario
Proprietary Voice Router
End-to-end call handling with natural speech and low latency. Proprietary technology designed to handle even billing peaks without compromising quality
Integrated Compliance
ARERA-aligned, GDPR-ready, AI Act-ready. Comprehensive logs for every interaction, escalation management, configurable fallbacks, and governance distributed across roles and permissions - essential when working with consumption data, supply contracts, and tariff transparency obligations
Integration with your tech stack
Connectors to CRMs, billing systems, IVRs, customer portals, and knowledge bases. Support for MCP - introduced by Anthropic - to ensure interoperability even with emerging standards
Continuous learning
Agents aren’t static. They analyze conversations, identify gaps in the knowledge base, and suggest improvements. This is how our Self-improving Agents keep pace with your business
Find out how much you could automate your processes
Request a demo. We’ll show you how to ramp up your team’s efficiency and supercharge your sales funnel - smoothly and without delay
FAQs
Yes. Every interaction is traceable, auditable, and compliant with Italian and European regulations, including the AI Act. Our architecture includes comprehensive logs, human oversight in the event of critical issues, and governance based on roles and permissions
AI Agents respond via site, app, phone, WhatsApp, and more. Content stays centrally managed. Language always stays consistent
Yes. They guide users step by step, collect needed data, and when required, pass off to a human operator
Yes. We call them Self-improving Agents. Every conversation is analyzed to identify gaps in the knowledge base, misunderstandings, and new use cases, which is particularly useful when commercial offers, bonus terms, or operational procedures change. The system suggests improvements, and your team decides which ones to approve and roll out