Utilities & Smart Energy

Less waiting for customers. More conversions for your business

With AI Agents you automate the most repetitive requests, from bills to breakdowns, and re-contact leads interested in switching providers or activating a bonus in real time. Always and on every channel

I want to report self-reading
Why is my bill so high?
How can I activate a new supply?
I want to change the contract holder
I need support for a breakdown

Millions of requests every year. And your team can't do it all alone

Waiting times weighing on NPS and SLA

Sudden waves of service requests during billing periods

Thousands of similar requests

Repetitive questions on volutions, meter readings, bonuses

Lost leads due to lack of timeliness

It only takes a few minutes to not sign a contract

Data spread across multiple systems

Operators have information scattered across portals, ERPs, Excel sheets

High operating costs

Need a more scalable way to respond to all

Regulatory and transparency obligations

Every response must be traceable and compliant

Solution

One platform, infinite integrated AI Agents. To assist, sell and scale

Automate the most repetitive conversations but also the high-impact moments of the customer journey without losing control. AI Agents talk to your customers and prospects, integrate with existing systems, and comply with policy

Integration on phone, app, site, WhatsApp, email
24/7 real-time answers
Automatic recontact of inbound leads
Customization on internal knowledge base
Configurable human handover and fallback
GDPR and audit proof
Stories

Our success stories

We developed a virtual assistant that guides users through all stages of care, simplifying interaction and gathering useful insights to improve the approach and customer experience

>80%

AI autonomously managed chats

4.2 su 5

Customer Satisfaction (CSAT)

>70%

Positive feedback in the first year

We have created a virtual assistant that can not only answer the main requests for assistance, but also inform about the free energy market and collect valuable data to customize offers

85%

AI autonomously managed chats

10%

Conversion rate

4.2 su 5

Customer Satisfaction (CSAT)

Features

Technology that speaks the language of energy. And respects the rules

API-ready integration

Easily connects to CRMs, customer portals, billing systems and IVRs

Integrated compliance

GDPR-ready, comprehensive logs, escalation management, configurable fallbacks

Continuous training and monitoring

Edit flows and responses without code, independently

Lead management

Activate AI Agents on commercial triggers

Real-time analytics

Get detailed insights into performance

Find out how much you could automate your processes

Request a demo and we will show you how our solution can boost your team's efficiency and multiply the performance of your sales funnels. With no friction and no waiting

FAQs

Does your solution comply with GDPR and ARERA regulations?

Yes. Every interaction is traceable, auditable and compliant with Italian and European regulations

On what channels can AI Agents respond?

Site, app, phone, WhatsApp, etc. Content is centrally managed and language is always consistent

Do AI Agents also handle complex requests such as breakdowns or energy bonuses?

Yes. Flows can be designed to guide the user step by step, collect data, and, if necessary, involve a human operator