Utilities & Smart Energy

Cut customer wait times. Boost your business’s conversions

Let AI Agents handle routine tasks - billing questions, outages - and follow up in real time with leads looking to switch providers or grab bonuses. Do it everywhere your customers reach you

I want to report self-reading
Why is my bill so high?
How can I activate a new supply?
I want to change the contract holder
I need support for a breakdown

You get millions of requests every year. Your team can’t manage them all on their own

Waiting times weighing on NPS and SLA

Long waits hurt your NPS and SLAs when billing periods trigger surges in service requests

Thousands of similar requests

Same questions over and over - meter readings, bonuses, billing issues

Leads slip away when you don’t respond fast enough

Just a few minutes can make the difference

Data spread across multiple systems

Info lives in portals, ERPs and Excel. Data’s scattered and your team wastes time

High operating costs

You need a scalable way to keep up with demand

Regulatory and transparency obligations

Every response needs to be auditable and compliant

Solution

One platform, limitless AI Agents helping you assist, sell, and scale

Automate routine chats and also handle those high-value customer moments without losing control. Your AI Agents talk with customers and prospects, connect with your systems, and stay compliant

Integration on phone, app, site, WhatsApp, email
24/7 real time answers
Automatic recontact of inbound leads
Customization on internal knowledge base
Configurable human handover and fallback
GDPR and audit proof
Stories

Our success stories

We developed a virtual assistant that guides users through all stages of care, simplifying interaction and gathering useful insights to improve the approach and customer experience

>80%

AI autonomously managed chats

4.2 su 5

Customer Satisfaction (CSAT)

>70%

Positive feedback in the first year

We have created a virtual assistant that can not only answer the main requests for assistance, but also inform about the free energy market and collect valuable data to customize offers

85%

AI autonomously managed chats

10%

Conversion rate

4.2 su 5

Customer Satisfaction (CSAT)

Features

Technology that speaks the language of energy. And respects the rules

API-ready integration

Connect to CRMs, customer portals, billing systems and IVRs via API

Integrated compliance

Compliance built in - GDPR-ready, comprehensive logs, escalation management, configurable fallbacks

Continuous training and monitoring

Keep your AI fluent. Edit flows and responses anytime without code

Lead management

Trigger leads automatically with AI Agents

Real-time analytics

See performance in real time with detailed analytics

Find out how much you could automate your processes

Request a demo. We’ll show you how to ramp up your team’s efficiency and supercharge your sales funnel - smoothly and without delay

FAQs

Does your solution comply with GDPR and ARERA regulations?

Yes. Every interaction is traceable, auditable, and compliant with both Italian and EU regulations

On what channels can AI Agents respond?

AI Agents respond via site, app, phone, WhatsApp, and more. Content stays centrally managed. Language always stays consistent

Do AI Agents also handle complex requests such as breakdowns or energy bonuses?

Yes. They guide users step by step, collect needed data, and when required, pass off to a human operator