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Blog
2026. The year of AI Agents and strategic convergence
How AI Agents are transforming technology, operating models, customer experience, and what this concretely means for companies
We Need to Talk
The best stories start with great conversations. Automate them with your AI agents
Manage complex tasks
Transfer chats to human operators
Choose your communication style
Configure company policies
Monitor conversations
The conversational AI platform designed for companies with high contact volumes. With our AI Agents, you can automate up to 90% of first-level requests, handle complex tasks, and maintain your brand's voice
Multi-Agent architecture built for complexity
Each agent specializes in a specific area, yet they coordinate seamlessly with each other. The outcome are complex tasks handled autonomously and under your full control
Complete channel freedom, no friction
Our AI agents plug into any touchpoint you use — phone contact centers, live web chat, WhatsApp, voice assistants — effortlessly
Native integration into your tech stacks
Our platform connects easily to your existing systems — CRM, ERP, analytics, orchestration — so you can automate workflows without rewriting any infrastructure
Voice integration
Add voice to your workflows
Our AI Agents give your company a voice — literally. Enable natural spoken interaction with telephone, IVR, and voice assistants. They’re perfect for overloaded contact centers, reducing wait times, boosting customer satisfaction, and giving you full control
Stories
Stories of scalability, automation, and real impact
Discover how we support complex organizations in automating millions of interactions, improving operational efficiency and customer experience, with full compliance
“The main results were three. The first is that we improved our service to customers. The second is that we have reduced the pressure on our customer care. The third is that we are extremely adaptable to the circumstances that may occur in our daily routine.”
“By partnering with indigo.ai, we have transformed our relationship with our dealer network, creating a direct and proactive communication channel”
"With Fortuny, we drastically reduced the number of incoming tickets to our team, becoming more efficient and quicker in handling all the requests"
" indigo.ai is not only a company that develops technology but also accompanies you in making your most ambitious ideas a reality"
From Vision to Practice. Strategic Resources on AI Agents
Blog
Scaling Utility operations with specialized AI Agents
How to automate high-volume billing and fault management processes while reducing costs and improving response times
Blog
AI Agents for Retail and E-commerce that Convert and Scale
A practical framework to integrate Customer Service and Sales Support, reduce response times, and increase revenue without raising cost per contact during high-workload periods
About us
Founded in 2016 by a group of innovators to transform the way companies communicate with their customers, indigo.ai has evolved from an ambitious vision into a solid reality, alongside large companies. With a team of over 40 professionals, we work every day with companies in complex, contact-intensive sectors to improve operational efficiency and customer experience
And many more 👯
Bring efficiency, speed, and control to your business
See how our AI Agents can automate millions of interactions, cut operating costs, and deliver a consistent experience across every channel. Perfect for companies with complex infrastructures and heavy contact volumes
