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We Need to Talk

The best stories start with great conversations. Automate them with your AI agents

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Manage complex tasks
Transfer chats to human operators
Choose your communication style
Configure company policies
Monitor conversations
The conversational AI platform designed for businesses with high contact volumes. A multi-agent architecture that automates up to 90% of first-level inquiries, performs complex tasks, learns from interactions, and speaks in your brand’s voice

Chosen by innovators and industry leaders

Certified based on the highest standards

Multi-agent architecture. Specialization, orchestration, control

Multi-agent architecture. Specialization, orchestration, control

Our architecture coordinates multiple specialized Agents. Each Agent manages a specific domain, while an orchestration layer determines which Agent intervenes, when, and how. The result is automated end-to-end processes with full traceability for every decision

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Agents that learn from conversations

Agents that learn from conversations

Our AI Agents are not static. Every interaction becomes a learning opportunity. The system identifies gaps, suggests improvements, and evolves the knowledge base. This is how we break through the automation plateau and move from 70% to 90% without having to rewrite workflows from scratch. This is what we call Self-improving Agents

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Full channel freedom, zero friction

Full channel freedom, zero friction

Our AI Agents deploy effortlessly across any touchpoint, from the phone contact center to web live chats, from WhatsApp to voice assistants

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Seamless integration into your existing tech stacks, built for tomorrow’s standards

Seamless integration into your existing tech stacks, built for tomorrow’s standards

Our platform connects to your existing systems - CRM, ERP, ticketing, analytics tools - via native connectors and supports the Model Context Protocol (MCP), the emerging standard - introduced by Anthropic - for interoperability between AI Agents and enterprise applications. Automate workflows without rewriting your infrastructure

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Natural-sounding voice, low latency, full control

Natural-sounding voice, low latency, full control

Our AI Agents speak on the phone just like they would in a contact center. Natural-sounding voice, real-time understanding, IVR management, and voice assistants. All of this is made possible by a proprietary Voice Router that orchestrates speech recognition, language models, and synthesis with the low latency required for a natural and empathetic conversation

Discover voice integration
Stories

Stories of scalability, automation, and real impact

Discover how we support complex organizations in automating millions of interactions, improving operational efficiency and customer experience, with full compliance

“The project marked the shift from an operator-centric support model to an AI-first approach, in which automation does not replace the relationship, but makes it more sustainable and of higher quality.”

Andrea Tedesco
Responsabile Gestione Claim
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“The main results were three. The first is that we improved our service to customers. The second is that we have reduced the pressure on our customer care. The third is that we are extremely adaptable to the circumstances that may occur in our daily routine.”

Francesco Passone
Chief Operating Officer
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“By partnering with indigo.ai, we have transformed our relationship with our dealer network, creating a direct and proactive communication channel”

Simone Raimondi
IT Manager
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"With Fortuny, we drastically reduced the number of incoming tickets to our team, becoming more efficient and quicker in handling all the requests"

Federica Riggio
Customer Success Lead
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" indigo.ai is not only a company that develops technology but also accompanies you in making your most ambitious ideas a reality"

Stefano Ronconi
Head of Data Intelligence
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From Vision to Practice. Strategic Resources on AI Agents

The knowledge base is the heart of the project. Preparing company knowledge for AI Agents
Blog

The knowledge base is the heart of the project. Preparing company knowledge for AI Agents

AI Agents are only as good as the knowledge they work on, and preparing it is the part of the project that determines the outcome

The knowledge base is the heart of the project. Preparing company knowledge for AI Agents
AI Agents in insurance. Claims, renewals, and complaints handled end-to-end, not just routed
Blog

AI Agents in insurance. Claims, renewals, and complaints handled end-to-end, not just routed

How AI Agents cut handling times for claims, renewals, and complaints in a market with more policies to administer and a redrawn regulatory landscape

AI Agents in insurance. Claims, renewals, and complaints handled end-to-end, not just routed
When the work changes hands. Designing the handover between the AI Agent and the human operator
Blog

When the work changes hands. Designing the handover between the AI Agent and the human operator

The handover to an operator is not the point where automation fails, but the moment that shows whether it was designed well

When the work changes hands. Designing the handover between the AI Agent and the human operator
Partnership Program Induction
Webinar

Partnership Program Induction

Mostreremo passo per passo il percorso di certificazione del Partnership Program, dal corso on-demand al workshop in presenza del 12 e 13 novembre, fino al test finale e al Partnership Agreement. Parleremo anche del profilo dei partecipanti che cerchiamo, dei tempi e di cosa aspettarsi in ogni fase, con tutto lo spazio per le vostre domande. Così ogni partner avrà le informazioni che servono per iniziare il percorso con le idee chiare.

Partnership Program Induction
Report

Customer Experience Unlocked 2024

A report on the Italian market to find out how to improve your Customer Service

Customer Experience Unlocked 2024

About us

Founded in 2016 by a group of innovators to transform the way companies communicate with their customers, indigo.ai has evolved from an ambitious vision into a solid reality, alongside large companies. With a team of over 40 professionals, we work every day with companies in complex, contact-intensive sectors to improve operational efficiency and customer experience

Join our team
Riccardo Martin, member of the indigo.ai team
Davide Sgro, member of the indigo.ai team
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indigo.ai team member with glasses and a black indigo.ai t-shirt
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Filippo Bruno, member of the indigo.ai team
Smiling indigo.ai team member in the black company polo
Smiling indigo.ai team member in the purple company polo
Michela Didu, member of the indigo.ai team
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indigo.ai team member in the black company polo
indigo.ai team member with long wavy hair in the purple company polo
Serxho Lila, member of the indigo.ai team
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indigo.ai team member with a beard in the purple company polo
Sara Maso, member of the indigo.ai team
indigo.ai team member with a beard in the black company polo
indigo.ai team member with an earring in the black company polo

More time for your team, faster answers for your customers

See how our AI Agents take work off your team, cut response times and raise customer satisfaction, delivering a consistent experience across every channel. Built for companies with complex infrastructure and high volumes

Request a Demo