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Let’s take a closer look

Sharing research, perspectives, and real-world use cases is the first step to understanding what’s changing and where innovation is headed. On this page you’ll find our white papers - practical, strategic content on AI, customer experience, and digital transformation - to turn trends into concrete initiatives

Conversational AI 2026. The era of operational maturity

In this white paper, we explore four strategic pillars that enable organizations to design robust, scalable, and well-governed solutions

Download white paper

Strategic resources on AI Agents

Generative Voice AI. The invisible rules of the new Customer Experience
Blog

Generative Voice AI. The invisible rules of the new Customer Experience

How generative Artificial Intelligence and latency management create vocal interactions indistinguishable from human ones

Generative Voice AI. The invisible rules of the new Customer Experience
AI Trends 2026. From experimentation to strategic consolidation
Blog

AI Trends 2026. From experimentation to strategic consolidation

Why the technology “plateau” marks the shift from hype to systemic integration in business processes

AI Trends 2026. From experimentation to strategic consolidation
2026. The year of AI Agents and strategic convergence
Blog

2026. The year of AI Agents and strategic convergence

How AI Agents are transforming technology, operating models, customer experience, and what this concretely means for companies

2026. The year of AI Agents and strategic convergence
Context engineering e Model Context Protocol. Il nuovo standard dell’AI conversazionale
Webinar

Context engineering e Model Context Protocol. Il nuovo standard dell’AI conversazionale

In questo webinar, con Gianluca Maruzzella, CEO, e Andrea Tangredi, Chief Product Officer, approfondiamo come il context engineering stia diventando la nuova disciplina chiave dell’AI conversazionale e come l’MCP abiliti architetture più performanti, flessibili e future-proof.

Con riferimenti a esperienze sviluppate in progetti a diversi livelli di maturità - dalle prime implementazioni di Agenti AI fino ai contesti più evoluti che integrano protocolli già esistenti - questo evento è pensato per chi deve prendere decisioni architetturali consapevoli e governare l’evoluzione dell’AI conversazionale nel tempo.

Context engineering e Model Context Protocol. Il nuovo standard dell’AI conversazionale

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