Create your own AI Agents

Design your AI Agents workforce to enhance customer experience with Italy's conversational AI leader

Easy interface

With intuitive tools and no need for advanced technical skills, you can quickly build and customize AI Agents to meet your specific needs

External knowledge

Effortlessly set up a powerful knowledge base by uploading external documents, URLs, and other resources with seamless integration and advanced processing capabilities

Two-way integration

Streamlines workflows and ensures data consistency, allowing AI Agents to both retrieve information from other systems and update them in real-time

Multi-channel

Engage with customers seamlessly across all channels, including voice channels, the web, WhatsApp and more, to enhance communication

Discover voice integration

Multi-language

Leverage over 100 languages to engage customers globally and provide personalized experiences across multiple markets

Multi-model

Choose and integrate any LLM of your choice to optimize performance and tailor AI Agents capabilities to your business needs and goals

Structure

Workflows

Design structured workflows to manage complex tasks efficiently, ensuring seamless execution across various processes. With the flexibility to hand over to a human operator when needed, you can maintain high service quality while leveraging AI for automation

Handling complex tasks

Solve issues by retrieving critical information from other systems, enabling flawless conversation and decision-making. By integrating various data sources, you can enhance brand communication, delivering accurate and timely responses

Human handover

Automatically transfer sensitive tasks to a human operator, identifying specific conditions and policies. Enhance the work of your customer service team by assigning to them those requests that, when resolved, give greater satisfaction

Management

Control

Fully customize your AI Agents to have maximum control over their outputs. By leveraging total adaptability, you can guarantee consistent communication aligned with your brand identity and business goals and deliver reliable conversations

Reasoning

Define the rationales used by AI Agents to generate responses. By customizing decision-making processes, you ensure that every conversation aligns with your business logic

Wording

Set the vocabulary and terminology for your AI Agents. Determining language and expressions ensures consistent and engaging communication that resonates with your audience

Tone of Voice

Control your AI Agents' tone of voice. Whether professional, friendly, or formal, you can tailor the communication style to match your brand’s personality and values

Policy

Train AI Agents to follow your procedures for handling complaints, returns, etc. Aligning responses with established protocols drives efficient and accurate resolution of issues

Insights

AI-driven Analytics

Automatically track your AI Agents' daily performance. Detailed insights help you optimize conversations, address customer pain points, and continuously improve the results, delivering a superior customer experience

Chats monitoring

Analyze individual chats to uncover key topics. By identifying even underrated issues, you can address hidden customer concerns, improve response accuracy, and enhance overall performance

Conversation quality

Track conversation level, gaining valuable insights into customer satisfaction and its impact. Analyzing conversation data makes you identify improvement areas and drive better outcomes

Vulnerable topics

Identify sensitive themes with lower satisfaction to update the knowledge base and address issues. Pinpointing areas of concern can lead to higher satisfaction and better overall service