E-commerce

AI Agents that handle questions and help close carts

Handle orders, returns, and refunds precisely. Automate follow-ups after leads to boost conversions and average order value

Where is my order?
I want to return a product
When will I receive the refund?
The product arrived damaged
How do I cancel an order?

When you sell a lot, support and recontact must scale as well

Waiting times weighing on NPS and SLA

Sudden waves related to Black Friday, Christmas and other promotion periods

Thousands of similar requests

Same questions over and over - orders, refunds, discounts, codes

Abandoned carts

If you don’t follow up with interested users quickly, conversions stall

Data spread across multiple systems

Your team scrambles across portals, ERPs and Excel. Info is everywhere

High operating costs

You need a method that scales so you can keep up with demand

Regulatory and transparency obligations

Every reply has to be easy to trace and fully compliant

Solution

One platform, limitless AI Agents helping you assist, sell, and scale

Automate routine chats and also handle those high-value customer moments without losing control. Your AI Agents talk with customers and prospects, connect with your systems, and stay compliant

Integration on phone, app, site, WhatsApp, email
24/7 real time answers
Automatic recontact of inbound leads
Customization on internal knowledge base
Configurable human handover and fallback
GDPR and audit proof
Features

Tech built for high-volume e-commerce that plays by the rules

API-ready integration

Connect with CMS e-commerce, CRM, order management and help desk via API

Integrated compliance

Compliance built in - GDPR-ready, comprehensive logs, escalation management, configurable fallbacks

Continuous training and monitoring

Keep your AI fluent. Edit flows and responses anytime without code

Lead management

Trigger leads automatically with AI Agents

Real-time analytics

See performance in real time with detailed analytics

Find out how much you could automate your processes

Request a demo. We’ll show you how to ramp up your team’s efficiency and supercharge your sales funnel - smoothly and without delay

FAQs

Can your solution integrate with my e-commerce platform?

Yes. It is compatible with e-commerce CMSs such as Magento, Shopify, Salesforce Commerce, to name a few

Can multiple languages and countries be managed?

Yes. AI Agents can manage multilingual and customized flows for different markets

What data can AI Agents use to personalize responses?

They can securely access order, payment, open ticket and CRM data via APIs