There is no reason for your help desk operators to waste their time answering the same questions over and over again. By integrating Indigo.ai AI platform into Zendesk, you automate repetitive conversations and optimize ticket handling time and costs. Free up your operators, have them step in when they are really needed and create a better experience for your customers.
50% of users switch to a competitor after only one negative experience with customer support. To avoid this you have to make them happy. With real-time answers they won't have to wait and will be more satisfied with the experience.
Prevent your service centre resources from being overwhelmed by recurring and alienating demands that frustrate daily operations. Allow your staff to focus on more qualified activities, increasing their commitment to finding timely solutions.
Easily integrate Indigo.ai into Zendesk without the help of developers. Increase the power of your solution with a simple on-top integration that doesn't affect your already robust and established architecture in any way.
By integrating the Indigo.ai artificial intelligence platform into Zendesk, you can build a consistent communication with your customers across all touch points, enabling service providers to intervene only when needed with the right ToV dictated by the conversation.
Customer experience makes the difference. 75% of interviewees are willing to buy more from companies that offer a positive service experience. You don't have to run after the incessant requests but you can automate the responses making the experience more satisfying and increasing your CSAT score. Customer experience becomes your business strategy.
Thanks to the partnership between Indigo.ai and Zendesk, you can automate your conversations in no time and with no effort.
The intelligent assistant does not just give answers and is constantly listening. Ongoing monitoring gives you the ability to stay on top of your customers' requests, identify new trends and measure the ROI of your AI investment.