zendesk

Indigo.ai AI integrated with Zendesk for customer support

Integrating the Indigo.ai AI platform with Zendesk allows you to chat with customers in real time, answer their questions faster and with greater accuracy, support sales, and automatically track and resolve open tickets on Zendesk.

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zendesk

AI for customer support within Zendesk

Chat with your customers in real time, answer their questions, support sales, track and resolve support tickets automatically.

Request a Demo
image responses platform
AUTOMATED CUSTOMER SERVICE

Automate 80% of requests and reduce open and suspended tickets on Zendesk

There is no reason for your help desk operators to waste their time answering the same questions over and over again. By integrating Indigo.ai AI platform into Zendesk, you automate repetitive conversations and optimize ticket handling time and costs. Free up your operators, have them step in when they are really needed and create a better experience for your customers.

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image responses platform

Happier users

50% of users switch to a competitor after only one negative experience with customer support. To avoid this you have to make them happy. With real-time answers they won't have to wait and will be more satisfied with the experience.

Happier operators

Prevent your service centre resources from being overwhelmed by recurring and alienating demands that frustrate daily operations. Allow your staff to focus on more qualified activities, increasing their commitment to finding timely solutions.

Minimum IT effort

Easily integrate Indigo.ai into Zendesk without the help of developers. Increase the power of your solution with a simple on-top integration that doesn't affect your already robust and established architecture in any way.

sectors managed
IMPROVE YOUR COMMUNICATION

Build a consistent communication

By integrating the Indigo.ai artificial intelligence platform into Zendesk, you can build a consistent communication with your customers across all touch points, enabling service providers to intervene only when needed with the right ToV dictated by the conversation.

sectors managed
integrated channels
IMPROVE YOUR CSAT

A state-of-the-art customer experience to improve your CSAT score

Customer experience makes the difference. 75% of interviewees are willing to buy more from companies that offer a positive service experience. You don't have to run after the incessant requests but you can automate the responses making the experience more satisfying and increasing your CSAT score. Customer experience becomes your business strategy.

analytical data
partnership

Indigo.ai is an official Zendesk partner

Thanks to the partnership between Indigo.ai and Zendesk, you can automate your conversations in no time and with no effort.

ANALYTICS

Measure the impact of AI on Zendesk with powerful analytics

The intelligent assistant does not just give answers and is constantly listening. Ongoing monitoring gives you the ability to stay on top of your customers' requests, identify new trends and measure the ROI of your AI investment.

KPIs up to date and easily accessible
Valuable insights extraction in real-time
be inspired

Become a success story

Just Eat's first chatbot available 24 hours a day that provides our partner restaurants with a direct, easy-to-use tool.
Customer
Daniele Contini - Country Manager, Just Eat Italy
CHANNEL
Chatbot for Whatsapp
Thanks to the voice assistant, our responsiveness has increased to 80%.
Customer
Mirko Migone - Director Of Operations, ITAS
CHANNEL
Voice assistant - IVR
In the last two years, Indigo.ai has managed to scale Bayer with its technology and has entered the global market as our supplier.
Customer
Alessandro Rancitelli - IT Business Partner, Bayer
CHANNEL
Virtual assistant for the website
Just Eat's first chatbot available 24 hours a day that provides our partner restaurants with a direct, easy-to-use tool.
Customer
Daniele Contini - Country Manager, Just Eat Italy
CHANNEL
Chatbot for Whatsapp
In the last two years, Indigo.ai has managed to scale Bayer with its technology and has entered the global market as our supplier.
Customer
Alessandro Rancitelli - IT Business Partner, Bayer
This is some text inside of a div block.
CHANNEL
Virtual assistant for the website
Thanks to the voice assistant, our responsiveness has increased to 80%.
Customer
Mirko Migone - Director Of Operations, ITAS
This is some text inside of a div block.
CHANNEL
Voice assistant - IVR

Is your company ready for AI?

Experience the power of Conversational AI and unlock the hidden value in your data. We walk you every step of the way to the adoption of AI in your company.

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