The industry’s most intelligent conversational AI platform built with self-learning models running on millions of chats.
We are working hard to deliver the best performance available on the market. To ensure our AI engine is performing at the highest level, we test it continuously against industry standards. We consistently achieve the best results across a wide range of NLP categories.
We created a public, unbiased dataset to evaluate different linguistic aspects and these are the averages of the metrics on the testset:
A 10% difference in accuracy can be read as "we respond correctly to 10% more users", hence the importance of these metrics.
We use an architecture that achieves up to 20% more accuracy than classical Machine Learning approaches such as Support Vector Machine and up to 40% more accuracy than rule-based approaches.
"Garbage in, garbage out" is the motto in the Machine Learning world and it is therefore essential to modify and embed the models in tools that allow to manage the data, in our case the texts, in the most effective way possible.
When a generic approach is not enough to tackle a challenge, our R&D team works on custom machine learning models with the aim of bringing value into business processes in which text is the protagonist: extract specific information from the text, generate a contextualized text, transform an audio into text, etc.
Our AI technology is designed to adapt to the needs and requirements of a wide variety of users and customers. Discover the potential of conversational AI and revolutionize your business.
Given an input query, identify what the user's request is
Automatically generate new data to extend knowledge of the AI model
Sorting a set of documents by degree of relevance with a user query
Extracting the answer to a user question from one or more documents
Classifying a ticket received as input into one or more categories
Custom machine learning models that can turn your customer communication into a goldmine of business-critical insights.