Unobravo is the leading online psychology service in Italy that strives to be an innovative, competent and empathetic reference point in people's lives. The aim is to help them in achieving their psychological well-being and support them in personal growth.

The challenge was to create a new advanced tool to assist clients registered on the platform both before and after interviews with their assistant in order to reduce the number of support requests and ensure timeliness in handling the most urgent needs.