Uwell is the digital platform owned by Sanofi, the French multinational pharmaceutical company, which integrates innovative services and personalised educational content for everyday health and well-being. The platform can be accessed via the website and more recently also via a dedicated app.
The chatbot we created for Sanofi is a clear demonstration of how Artificial Intelligence can automate processes and bring results even in delicate and complex sectors such as pharmaceuticals.
Indigo.ai developed for Sanofi a chatbot for Facebook Messenger and for the website with a user experience designed to achieve a twofold objective: on the one hand, to offer assistance to users of Uwell's website in order to answer the most common requests, such as finding an open pharmacy nearby, finding specialists available for a video consultation, or simply recovering a forgotten password; on the other hand, to bring users interested in the platform's services from the website to the app store, in order to increase downloads of the app.
Unique users who interacted with the chatbot in the first year of operation.
The number of messages exchanged between chatbots and users in the first year of operation.
Users start a conversation with the chatbot and click on the call to action.