Uwell is the digital platform owned by Sanofi, the French multinational pharmaceutical company, which integrates innovative services and personalised educational content for everyday health and well-being. The platform can be accessed via the website and more recently also via a dedicated app.
The virtual assistant we created for Sanofi is a clear demonstration of how Artificial Intelligence can automate processes and deliver results even in sensitive and complex sectors such as pharmaceuticals.
Indigo.ai has developed for Sanofi a virtual assistant with a user experience designed to achieve a twofold objective: on the one hand to offer assistance to Uwell's website users on the most common requests, helping them to search for a nearby open pharmacy, find specialists available for a video consultation, or simply to find a forgotten password; on the other hand to bring users interested in the platform's services to the app store, in order to increase downloads of the app.
Unique users who interacted with the assistant in the first year of operation.
The number of messages exchanged between bots and users in the first year of operation.
Of the users who start a conversation with the bot click on the call to action.