AI that responds to energy customers 24/7

Customer
Levigas
Channel
Integrated chatbot on website
Sector
Energy
AI that responds to energy customers 24/7
the challenge

The starting point

Levigas, an Augusta Ratio Group company operating in the energy sector, was looking for an innovative technological solution for the launch of its new website, enabling it to get in direct contact with its users.

The starting point

The challenge was to equip the company with a tool that would, on the one hand, allow customers to find the solution to the most common service requests, and on the other hand, give potential customers a channel through which they could independently and in zero time search for answers to their questions about the service offered by Levigas.

Paolo Erdas - Customer Service Manager, Levigas

We had been looking for something like this for a long time and with Indigo.ai we found exactly the technological innovation we needed.

Paolo Erdas - Customer Service Manager, Levigas
the SOlution

The chatbot that answers service requests and supports users in self-service operations

Indigo.ai has created a chatbot for Levigas, equipped with Artificial Intelligence, which is able to respond to the main requests for assistance from users and provide useful information on the services offered by the company.

The chatbot that answers service requests and supports users in self-service operations

In addition, in agreed cases, the chatbot is able to collect useful information about the users from the conversations, and then send a request to contact the operator. In this way, email exchanges between the user and the operator are minimised, and the operator no longer has to contact the customer several times to ask for the missing information in the email.

The results
The impact of AI on
Levigas
6K

The number of messages exchanged between chatbots and users in the first 8 months of operation.

90%

of the conversations were handled autonomously by the chatbot without the need for human intervention.

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