Levigas, an Augusta Ratio Group company operating in the energy sector, was looking for an innovative technological solution for the launch of its new website, enabling it to get in direct contact with its users.
The challenge was to equip the company with a tool that would, on the one hand, allow customers to find the solution to the most common service requests, and on the other hand, give potential customers a channel through which they could independently and in zero time search for answers to their questions about the service offered by Levigas.
We had been looking for something like this for a long time and with Indigo.ai we found exactly the technological innovation we needed.
Indigo.ai has created a chatbot for Levigas, equipped with Artificial Intelligence, which is able to respond to the main requests for assistance from users and provide useful information on the services offered by the company.
In addition, in agreed cases, the chatbot is able to collect useful information about the users from the conversations, and then send a request to contact the operator. In this way, email exchanges between the user and the operator are minimised, and the operator no longer has to contact the customer several times to ask for the missing information in the email.
The number of messages exchanged between chatbots and users in the first 8 months of operation.
of the conversations were handled autonomously by the chatbot without the need for human intervention.
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