CRAI, one of the leading retailers in Italy, was looking for an innovative technological solution that would allow it to get in direct contact with the users of its ecommerce 'CRAI spesa online'.
The adoption of the artificial intelligence solution created by Indigo.AI has allowed us to absorb a large volume of customer service requests, from the most general to the specific ones related to CRAISpesaOnline.it e-Commerce.
Indigo.ai has created for CRAI a virtual assistant for the e-commerce site "CRAI spesa online", capable of answering the main requests for assistance and providing useful information on the services offered by the company. The virtual assistant supports users who have difficulty in completing their e-commerce purchase, allows them to find out which areas are covered by home delivery and provides information on their loyalty card.
Unique users who interacted with the virtual assistant in its first year of operation
The number of messages exchanged between chatbots and users in the first year of operation
average number of users managed autonomously by the chatbot each day during the lockdown period (March 2020)