Arriva, a major urban and intercity public transport operator with a presence in northern Italy, turned to Indigo.ai to find an innovative technological solution that would decrease the volume of tickets and inbound calls borne by the customer service department.
Providing our travelers with a top-notch customer experience while facilitating the work of the operators: this is the goal we have achieved with the Indigo.ai platform. From information on schedules and fares to support in finding lost items, we have created a true travel assistant that can help the user at every stage of the experience with Arriva
Indigo.ai has created an AI-powered virtual assistant for Arriva that can be reached through web widgets and can answer key service questions and automate inquiries about the schedules and prices of routes operated by the company.
The number of messages exchanged between bots and users in the first year of operation
Of the requests are handled independently by the bot
Of the reported objects were found through AI