3Bee, an agri-tech startup developing intelligent monitoring and diagnostic systems for bee health, has managed to create a network of over 10,000 beekeepers. Thanks to this, they have created a research, development and circular economy program called "Adopt a Hive". This program has been so successful that 3Bee's customer service was unable to handle the flow of user requests.
Indigo.ai's artificial intelligence platform allowed us to successfully manage a high volume of customer service requests, from the most general to the very specific ones related to the 'Adopt a Hive' project.
Indigo.ai developed for 3Bee a virtual assistant for pre- and post-sales customer service management equipped with conversational Artificial Intelligence. The virtual assistant is accessible through a web widget on the 3bee.com website and is able to answer and automate the main information on the various types of subscriptions offered by 3Bee and questions regarding after-sales service.
Unique users interacted with the 3Bee virtual assistant in 6 months of operation.
The number of messages exchanged between the 3Bee web bot and users in 6 months of activity.
Phrases labelled thanks to Indigo's platform for 3Bee's bot learning activity over 6 months.