How to classify customer care incoming emails thanks to AI
The starting point
La Mobilière’s Customer Care Team receives a large number of emails every day without having visibility and quantitative metrics on the requests.
The project developed with La Mobilière is a combination of technology, knowledge and collaboration. Classifying such a large number of emails on very technical topics was no trivial challenge, but using state-of-the-art AI models we managed to achieve a high level of accuracy.
AI Chief Officer, Indigo.ai
Talk to your users
Our goal was to help La Mobiliére to handle their clients' requests more efficiently, saving time and effort to everyone involved in customer care activities. We created a system that classifies incoming requests, based on the collection of 1 million anonymised emails extracted from La Mobilière databases. An automatic service based on Artificial Intelligence to help classify incoming requests and emails, categorize and process them in a more sophisticated way.