The AI that simplifies customer support and speeds up internal processes
Just Eat, the leading food delivery app constantly looking for smart and innovative solutions to make the food delivery experience positive and satisfying, continues its journey towards modernization by integrating an AI-driven solution to respond to support requests from restaurants.
Restaurants have always been our core customer and our goal is to make the user experience even more effective, offering a presence of partner restaurants on our platform that is always adequate, complete and satisfying. In this direction, and within the broader general strategy based on the values of lead, deliver and caring, the choice to develop together with Indigo.ai Justino, the first Just Eat’s chatbot available 24/7 that guarantees to our partner restaurants a direct, easy-to-use and innovative tool for an optimized management of processes and for the effectiveness of the information available online for customers
Country Managing Director, Just Eat
Talk to your users
Indigo.ai created a virtual assistant for Just Eat focused on managing requests from restaurateurs. The chatbot supports users who need to make changes to their user profile or their online stores such as changes in working hours, delivery areas or to their menus.