analyze

Discover what your customers really want

Obtain actionable first-party data about your customers. Tap into a goldmine of precious data, your customer communication.

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CONVERSATIONAL ANALYTICS

Turn conversations into actionable insights

Find out what your customers are saying and take action. Conversations are a rich source of data that can be used to improve strategy, increase revenue, optimize media spending, or shed light on customer behavior.

Aspect based sentiment analysis
Real-time insight extraction
Keyword monitoring
SIMPLE WORKFLOW

Extract critical insights while talking to your customers

The power of AI can be employed by any organization that has open lines of communication with their customers and can therefore gain insight from conversations.

Data import

Import any kind of text data. From reviews, to feedback, to conversations.

01

Insight extraction

Our AI models will analyze your data and find key patterns.

02

Insight analysis

Monitor the findings in a powerful dashboard and use them to optimize media spending or improve your service.

03
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SENTIMENT ANALYSIS

Aspect based sentiment analysis

By associating specific sentiments to different attributes of a product or service, ABSA can be used to analyze customer feedback, reviews or conversations.

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Scalable sentiment analysis

ABSA models deliver consistent results across time and use cases. Once you've finished building the main model for your case, you can easily scale it and apply it to other applications in your company.

Real-time insights

You can plug live data streams into the platform to continuously analyze incoming information like conversations or user reviews.

Interactive dashboards

This process makes insight extraction an interactive process so you can browse and visualize data in any form you like with custom extractions or browsing the builtin dashboards.

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ANALYZE CONVERSATIONS

See the big picture of what your customers are talking about

Take a look at what are the main topics your customers care about, see how they change over time and take concrete actions.

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New trends

By analyzing the things you thought to the AI, as well as the things you left out, you can spot critical moments over a timeline and help you discover a correlation between specific events and how your users reacted to them, be it a marketing campaign or the launch of a new product.

Relevant keyword monitoring

Monitoring keywords relevant to your company or business is a great way to observe how customers talk about them and how their perceptions of them change over time.

CONVERSATIONAL AI

Create great conversational AI from start to finish

Put AI in your conversations with the platform used by the world’s best organizations.

Build and automate

Automate your processes with the most intuitive AI chatbot. Tap into an AI built from millions of conversations.

Scale

Speed up the development of your AI projects and discover their true value. The most advanced suite for AI scaling.

Analyze

Tap into a goldmine of business-critical data, your conversations. Use AI to analyze your customer communication.

be inspired

Become a success story

Just Eat's first chatbot available 24 hours a day that provides our partner restaurants with a direct, easy-to-use tool.
Customer
Daniele Contini - Country Manager, Just Eat Italy
CHANNEL
Whatsapp
Thanks to the voice assistant, our responsiveness has increased to 80%.
Customer
Mirko Migone - Director Of Operations, ITAS
CHANNEL
IVR
In the last two years, Indigo.ai has managed to scale Bayer with its technology and has entered the global market as our supplier.
Customer
Alessandro Rancitelli - IT Business Partner, Bayer
CHANNEL
Web Widget and Facebook Messenger
Just Eat's first chatbot available 24 hours a day that provides our partner restaurants with a direct, easy-to-use tool.
Customer
Daniele Contini - Country Manager, Just Eat Italy
This is some text inside of a div block.
CHANNEL
Whatsapp
In the last two years, Indigo.ai has managed to scale Bayer with its technology and has entered the global market as our supplier.
Customer
Alessandro Rancitelli - IT Business Partner, Bayer
This is some text inside of a div block.
CHANNEL
Web Widget and Facebook Messenger
Thanks to the voice assistant, our responsiveness has increased to 80%.
Customer
Mirko Migone - Director Of Operations, ITAS
This is some text inside of a div block.
CHANNEL
IVR

Is your company ready for AI?

Experience the power of Conversational AI and unlock the hidden value in your data. We walk you every step of the way to the adoption of AI in your company.

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