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A chatbot that learns from customers

With 160 years of history, a network of about 12,800 post offices, 121,000 employees, 586 billion euros in Total Financial Assets and 35 million customers. Poste Italiane represents a unique company in terms of size, recognizability, widespread reach and trust on the part of its customers.

Poste Italiane chose us to improve the quality of their digital assistance service, automating the learning process of the “Poste” bot.

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