E-COMMERCE

Indigo.ai artificial intelligence for e-commerce

Adapt your product and service offerings to your customers' needs with the use of artificial intelligence. Thanks to our technology, you can offer online shops a better understanding of your customers' preferences, purchasing behaviour and searches. In addition, you can optimise websites for search engines and increase the number of visitors and potential new customers.

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The adoption of the solution created by Indigo.AI has allowed us to absorb a large volume of customer service requests, from the most general to the specific ones related to e-commerce CRAISpesaOnline.it
Tommaso Lippiello, Digital Innovation Manager, CRAI

39K

unique users in one year

1000

average of users managed per day during the period of the first lockdown by covid-19
sanofi
Powerful automation

Increase the efficiency of your online shop and drive growth by automating various processes

Get ready to bring artificial intelligence into your online business and it will be hard to imagine an online experience without it in the future.

Increase conversion rate

Artificial intelligence can become a powerful ally in increasing the conversion rate of your e-commerce in many ways. Moreover, integrating artificial intelligence into your online shop can act as a real competitive advantage over your competitors.

Predict market trends

Thanks to the knowledge of users from conversations you can always be up-to-date on their purchasing preferences.

Always up-to-date data
Customised user experience.

Improves the user experience

Impress your e-commerce users with high standards of user experience.

Understand the user's intention with the platform.
Automated level 0 support

Integrate your CRMs

Artificial Intelligence in e-commerce can help reproduce the experience of a physical store in the digital world. It can be easily integrated with any CRM, enabling fully integrated omnichannel marketing or user journey strategies.

CONVERSATIONAL AI

Artificial intelligence in online shopping

The use of artificial intelligence in online shopping is transforming the e-commerce industry by predicting purchasing patterns based on the products that shoppers buy and when they buy them.

VIRTUAL SHOPPING ASSISTANT

Automate customer support and convert more

E-commerce retailers are increasingly turning to chatbots or virtual assistants to provide 24/7 support to their online shoppers. Built using AI technologies, e-commerce chatbots are becoming more intuitive and are enabling a better customer experience while shopping online. As well as providing ongoing support, of course, virtual assistants are also playing a key role in being able to offer personalised experiences and extract valuable information from customer communications.

Product search

Make your product search smart and fast

Among the main applications of artificial intelligence in the world of digital commerce, personalised product recommendations for online users are significantly increasing conversion rates and average order values. With the use of big data, AI in e-commerce is influencing customer choices through its knowledge of previous purchases, products searched for and online browsing habits.

targeted marketing

Boost your online presence

AI allows you to stand out from the crowd with personalised communication through one-to-one conversations with your customers. Advances in AI and machine learning have made it possible to develop sophisticated personalisation techniques by offering users targeted content. By analysing data from the user's purchase history and other interactions with the online shop, you can find out what your customers really want and deliver the message that will resonate most.

Trend identification

Customer segmentation

Access to more business and customer data and processing power is enabling e-commerce operators to understand their customers and identify new trends better than ever before. AI systems can explore very complex and varied options for customer engagement very quickly, and continuously optimise their performance as more data becomes available.

just eat

AI that simplifies restaurant service and speeds up food delivery processes

Indigo.ai has created for Just Eat a chatbot for WhatsApp focused on the management of requests coming from restaurateurs registered to the Just Eat app. The bot generates hyper-specific tickets for handling requests from restaurants. In particular, restaurants that need to make changes to their user profile or their shops such as, for example, a change of hours, delivery zone or changes to their menus.

~4000

Unique restaurateurs served by the chatbot in 6 months of operation.

86%

users who have generated 1 ticket via the chatbot.

Justino is the Just Eat chatbot available 24 hours a day that provides our partner restaurants with a direct, easy-to-use and innovative tool for optimised process management and effective online information available to customers.

Daniele Contini, Country Manager, Just Eat Italy
SUCCESS STORIES

Why our customers say we are the best

Just Eat's first chatbot available 24 hours a day that provides our partner restaurants with a direct, easy-to-use tool.
Customer
Daniele Contini - Country Manager, Just Eat Italy
CHANNEL
Chatbot for Whatsapp
Thanks to the voice assistant, our responsiveness has increased to 80%.
Customer
Mirko Migone - Director Of Operations, ITAS
CHANNEL
Voice assistant - IVR
In the last two years, Indigo.ai has managed to scale Bayer with its technology and has entered the global market as our supplier.
Customer
Alessandro Rancitelli - IT Business Partner, Bayer
CHANNEL
Virtual assistant for the website
Just Eat's first chatbot available 24 hours a day that provides our partner restaurants with a direct, easy-to-use tool.
Customer
Daniele Contini - Country Manager, Just Eat Italy
CHANNEL
Chatbot for Whatsapp
In the last two years, Indigo.ai has managed to scale Bayer with its technology and has entered the global market as our supplier.
Customer
Alessandro Rancitelli - IT Business Partner, Bayer
This is some text inside of a div block.
CHANNEL
Virtual assistant for the website
Thanks to the voice assistant, our responsiveness has increased to 80%.
Customer
Mirko Migone - Director Of Operations, ITAS
This is some text inside of a div block.
CHANNEL
Voice assistant - IVR

Is your company ready for AI?

Experience the power of Conversational AI and unlock the hidden value in your data. We walk you every step of the way to the adoption of AI in your company.

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