Just Eat, a leading food delivery app that has always been on the lookout for smart and innovative ways to make the food delivery experience ever more rewarding and positive, continues on its journey by integrating a solution capable of responding to increasingly frequent requests for assistance from restaurants.
Restaurants have always been our core business and our goal is to make the user experience even more effective, offering a presence of partner restaurants on our platform that is always adequate, complete and satisfying. In this direction, and as part of a broader strategy based on the values of lead, deliver and caring, we have decided to develop Justino together with Indigo.ai, the first Just Eat chatbot available 24 hours a day, which provides our partner restaurants with a direct, easy-to-use and innovative tool for optimised process management and effective online information for customers.
Indigo.ai has created a virtual assistant for Just Eat that focuses on handling requests from restaurateurs. The bot supports users who need to make changes to their user profile or their shops such as, for example, a change of time, delivery zone or changes to their menus.
Unique restaurant users who interacted with the assistant in the first 6 months of operation.
Of the users who generated 1 ticket.
Messages exchanged between restaurant users and the bot in the first 6 months of activity.